Booking Terms and Conditions

Please Note:

These terms relate specifically to The Regency Studio Worthing.

 

Please read these Booking Terms and Conditions as they are important and govern what is expected of you and us (the Owners).

 

We strongly advise you take out comprehensive travel insurance to cover cancellation costs and your stay in the Property. If you choose not to then you accept responsibility for any loss that you may incur.

 

If you have any queries about these terms and conditions or have any comment or complaint about your booking, you can contact us at nutbar99@gmail.com

 

1. DEFINITIONS

2. THIS CONTRACT

3. OWNERS OBLIGATIONS

4. YOUR HOLIDAY AND WHAT IS PERMITTED

5. PRICE AND PAYMENT

6. CAUTIONARY DEPOSIT

7. YOUR RIGHTS TO CANCEL

8. REFUNDS

9. THE OWNER'S RIGHT TO CANCEL

10. LIABILITY

11. HOW WE USE YOUR PERSONAL INFORMATION

12. GENERAL

 

1. DEFINITIONS

To be clear the following words will have the meanings given below:

'Booking' means your request to stay at the Property once it has been confirmed by us.

'Cautionary Deposit' the deposit paid by you to cover any damage to the Property or loss of contents or keys and excessive or incorrect use of facilities.

'Check-in time' the date and time when the Property will be made available to you.

'Check-out time' the date and time when the Property should be vacated by you as set out in the Booking.

'Holiday' the period of time when the Owner provides the Property to you as set out in the Booking.

'Owner' the owner of the Property (or their representative) whose details will be provided to you upon request.

'Party List' the list of people including you (limited to the maximum number notified under clause 4.2) who will share the Property to be provided in accordance with clause 2.8

'Property' the accommodation specified in your Booking.

'Property Specific Terms' specific rules applicable to a Property provided to you by us or the Owner; and

'you' the person (and members of your party) who stay at the Property for the Holiday.

 

 

2. THIS CONTRACT

2.1 These are the terms and conditions on which your Booking is made and your Holiday will be provided to you.

2.2 When you submit a booking form to us, we and the Owner are under no obligation to accept that booking.

2.3 We will provide you with written confirmation once we have accepted your Booking and upon acceptance, these terms and conditions become binding on us and you.

 

2.4 Once we have confirmed your Booking you will only be able to cancel in accordance with clause 7 below. However, if you contact us, we may be able to extend your Holiday or change the identity of or the number of persons in your party, but this is subject to availability and the Owner’s agreement. Accordingly, we cannot guarantee that this will always be possible.

2.5 You are responsible for ensuring the details you provide on the booking form you submit to us are correct and whilst we will try to assist you, we cannot be liable for mistakes in information that you have given to us.

2.7 If you make a telephone booking, we will provide you with confirmation of the Booking over the phone and by email after the call.

2.9 You agree to arrive at or after the Check-in time 2pm for the Booking (unless you notify us otherwise and we agree the same in advance).

2.10 The Property will not be available at any time outside of the Holiday and we may retain the Cautionary Deposit or otherwise charge you a reasonable sum for any costs incurred by us or the Owner if you have not left the Property at the Check-out time at 11am.

2.11 You confirm that the person making the Booking is over the age of 18.

2.12 We keep our illustrations, photographs and other imagery as up to date as possible, they are only illustrative and are subject to change.

 

 

3. OWNER’S OBLIGATIONS

    Once your Booking has been confirmed, the Owner agrees to provide the Property to you for your Holiday, subject to these Terms and Conditions.

 

 

4. YOUR HOLIDAY AND WHAT IS PERMITTED

 

1.You agree to take proper care of the Property and its contents during your stay and we may deduct costs from your Cautionary Deposit if you fail to do so.

2 No-one other than the individual plus one listed in your booking may stay in the Property.

3 We only permits the Property to be used for domestic and private use. If you do wish to

use the Property for a commercial purpose or filming, please contact us before booking.

4 One small, (Jack Russel/Cockerpoo size or smaller) well behaved dog only permitted in the Property if specified within the Booking. There is no extra charge for your dog.

5 Smoking is not allowed at the Property.

6. Broadband - there is no guarantee of a minimum speed, unrestricted bandwidth, or uninterrupted provision. We cannot be held liable for any failure in the broadband access or service.

 

 

5. PRICE AND PAYMENT

1. The price of your Holiday including any Cautionary Deposit and will be notified to you prior to your request to book being confirmed.

2 We will confirm the dates for payment and the price of your Holiday at the time of Booking and you must ensure that you make the payments on time.

3 Payment may be made by through PayPal or bank transfer.

4 Bank transfers must be in cleared funds by the deadlines for payment and in Pounds Sterling. Any bank or transfer charges shall be borne by you.

 

5.6 If you fail to pay any sums (including the Cautionary Deposit) by the due date we may cancel your Holiday and use any monies paid to cover the costs incurred by you breaching these terms and conditions.

5.7 You will not be permitted to have access to the Property if there is any sum (whether Cautionary Deposit or otherwise) outstanding at the Check-in time and clause 5.6 above will apply.

 

 

6. CAUTIONARY DEPOSIT

1 You will be asked to pay a £100 Cautionary Deposit to be paid at the time of Booking.

2 The Property will be assessed after your Holiday. If no loss or damage is discovered, we will provide you with a full refund of the Cautionary Deposit. Otherwise, if any loss or damage is discovered then you will be informed of the amount to be deducted from the Cautionary Deposit.

6.4 If the reasonable cost of repairing any loss or damage to the Property or contents exceeds the Cautionary Deposit, we will invoice you for this.

6.5 If any proportion of the Cautionary Deposit is retained, or a further charge is made under this clause 6 and you dispute the same, we will provide you with our full details.

 

 

7. YOUR RIGHTS TO CANCEL

1 Any cancellation must be by phone or email no later than 72 hours before you where due to arrive and will only be effective once we provide written (email) or phone confirmation of the cancellation to you. Please see clause 8 for your entitlement to refunds and clause 2.4 relating to changes.

2 When we confirm your cancellation in writing we will provide you with details of what (if anything) is owing to you and any deductions we have made.

3 We strongly recommend that you take out holiday insurance at the time of making the Booking with cancellation cover. Whilst we allow you to cancel your Holiday, we cannot guarantee that we will be able to refund any part of the payments you have already made.

4 If you are unable to travel to the Property for any reason, or do not arrive on the day of Check-in without notifying us, this will be treated as a cancellation under this clause 7.

 

 

8. REFUNDS

1 Whenever you cancel, we will try and rebook the dates with you before offering a refund.

2 If your dates (or part of them) are rebooked you will be entitled to a refund of all payments you have made to us minus a £30 cancellation charge.

3 If your dates cannot be rebooked then:

If you cancelled

4 Eight weeks or more prior to the Check-in date

We will retain the deposit you paid at the time of Booking.

5 Less than eight weeks to the Check-in date

We will retain all payments made and you will be liable for any outstanding balance payment.

6 Cancellations received after 12 noon are not effective until the following working day.

 

 

9. THE OWNER’S RIGHT TO CANCEL

1 We (the owner) may have to cancel a Booking prior to the Check-in time due to an event outside of our control (such as fire, flood, failure of utilities or legislation) We will try and arrange alternative accommodation and if this is not possible you will be entitled to a full refund. This does not apply where you cancel because you are unable to travel or stay at the property.

 

 

10. LIABILITY

1 Our liability is limited for:

(a) death or personal injury caused by the negligence of either of us;

(b) fraud or fraudulent misrepresentation; or

(c) breach of the terms implied by the Supply of Goods and Services Act 1982.

10.2 If we or the Owner fail to comply with these terms and conditions, we and the Owner will each respectively be responsible for any loss or damage you suffer that is a foreseeable result of our or the Owner’s breach of the terms or negligence, but neither of us are responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our or the Owners’ breach or if they were contemplated by you and us when we entered into this Booking.

10.3 Subject to clause 10.1, we and the Owner are not responsible for any transport and/or alternative accommodation costs or for loss or damage to any of your items, belongings, or vehicles.

10.4 To be clear, we shall not be liable for any loss or damage you suffer due to the breach of these terms by, or the negligence of, the Owner and the Owner shall not be liable to you if we breach these terms or are negligent.

 

 

11. HOW WE USE YOUR PERSONAL INFORMATION

1 We will only use your personal information as set out in our Privacy Policy.

 

 

12. GENERAL

1 You acknowledge that we may enforce any and all of these terms and conditions against you.

2 Except for you and us, no other person shall have any rights to enforce any of its terms.

3 These terms shall be governed by and construed in accordance with English law and the courts of England & Wales shall have exclusive jurisdiction.

Privacy Policy

By using this website, and by booking with us - you accept the terms of our Privacy Statement

This privacy policy explains how we use any personal information we collect about you.

 

Our Privacy Assurance to You
We value and respect your privacy and we are committed to protecting the personal information you provide to us. When you supply us with your personal data, you consent to us processing all such personal data as set out in the Privacy Statement. Please read and regularly review this Privacy Statement to gain awareness of any future changes. If you have any feedback or concerns over the handling of your personal information, please feel free to contact us. Even though we take appropriate technical steps to protect your security, please be aware that data transmission over the internet cannot always be guaranteed as 100% secure, therefore use of the website is at your own risk.

 

Personal Data – What information do we collect about you and how do we process it?
Personal data is kept by the company to provide the best service for existing and potential future clients and continue in contractual arrangements with suppliers and follow company processes. This data will be held securely on our systems.  We will not share personal information with third parties without your consent. Your data will be stored for a period of 7 years.

 

Marketing
We will never share or exploit your personal details for the purpose of marketing.

 

Your Rights
You have the right to be informed of fair processing information with a view to transparency of data. This statement is intended to fulfil that right

You have the right to access the information we hold. You should make such a request in writing to Human Resources or contact us in writing at nutbar99@gmail.com

You have the right to ensure the data we hold on you is rectified if it is inaccurate or incomplete. You should contact us using the above contact information and provide them with the details of any inaccurate or incomplete data. We will then ensure that this is amended within one month. We may, in complex cases, extend this period to two months.

You have the right to erasure in the form of deletion or removal of personal data where there is no compelling reason for its continued processing. We have the right to refuse to erase data where this is necessary in the right of freedom of expression and information, to comply with a legal obligation for the performance of a public interest task, exercise of an official authority, for public health purposes in the public interest, for archiving purposes in the public interest, scientific research, historical research, statistical purposes or the exercise or defense of legal claims. You will be advised of the grounds of our refusal should any such request be refused.

You have the right to restrict our processing of your data where contest the accuracy of the data until the accuracy is verified. You have the right to restrict our processing of your data where you object to the processing (where it was necessary for the performance of a public interest task or purpose of legitimate interests), and we are considering whether our organisation’s legitimate grounds override your interests. You have the right to restrict our processing of your data when processing is unlawful, and you oppose erasure and request restriction instead. You have the right to restrict our processing of your data where we no longer need the data and you require the data to establish, exercise or defend a legal claim. You will be advised when we lift a restriction on processing.

You have the right to data portability in that you may obtain and reuse your data for your own purposes across different services, from one IT environment to another in a safe and secure way, without hindrance to usability. The exact method will change from time to time.

You have the right to object to the following:

  • processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling);

  • direct marketing (including profiling); and

  • processing for purposes of scientific/historical research and statistics

 

The data collected is not anticipated to fall within the above categories.
Whilst there is no anticipated automated decision making relating to the data you provide, you have rights where there is automated decision making including profiling. We may only do this where it is necessary for the entry into or performance of a contract, authorised by EU or the UK law or based on your explicit consent. Whilst it is not anticipated that this will occur, where it does, we will give you information about this processing, introduce to you simple ways for you to request human intervention or challenge a decision, and carry out regular checks to ensure that our systems are working as intended.

You have the right to withdraw your consent at any time where data is controlled and processed under the legal basis of Consent (1.a Article 6)

END